Organizational Change & Culture Transformation

Our Approach to Change

Organizational change is complex and multidimensional; therefore, we use a holistic

framework for change and transformation to capture the effects of a change on all aspects of the organization. Our Organizational Transformation and Alignment (OTA) framework takes into account the mechanics of a change (e.g., how processes will be impacted), as well as how people within the organization grapple with a change. Just as no two organizations are alike, no two changes are alike. Our OTA framework operates on this principle.


At The Pillars, we collaborate with our clients to ensure that their existing knowledge of

their organization’s dynamics and culture is fully integrated into our OTA framework. By

combining our expertise in change and process design with your expertise in the workings of your organization, we are able to work together to create strategies that are adapted to your organization’s unique context.


Our Consulting Process


1.     Discovery - Readiness for Change

Our process begins with a data-gathering phase in which we ensure that we

develop a full understanding of your organization and its culture. To accomplish

this, we use our proprietary assessment OTAS (Organizational Transformation

and Alignment Survey), which gives us an indication of an organization’s

readiness for change by identifying factors that could impact the success of the

change.


2.     Design - Strategy For Leading Change

This phase consists of working with either one or several key members of your organization to build a roadmap for change outlining clear priorities to tackle and measurable outcomes to determine when the change has been successful. We help you to design a process for sharing information about the change and for developing the knowledge and skills needed for the change to be successful.


3.     Implementation - Sustaining The Change

The final phase of our process involves accompanying you as you put in place the elements of the change strategy designed in Phase 2. We will help you to overcome roadblocks that may emerge along the way, and to maintain new behaviours that have been adopted in response to the change to ensure that the change is sustained in the long term. 


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